GreenShield Mental Health
Are you feeling anxious or overwhelmed? With virtual mental health counselling, you can get the support that’s right for you… without the wait.
Your GreenShield plan provides coverage for two hours of individual and two hours of couples’ virtual talk therapy. There are no out-of-pocket expenses for these four hours. If you’d like to continue, additional virtual sessions are easy to arrange. More good news: fees for GreenShield Mental Health virtual counselling are significantly lower than traditional in-person counselling, and eligible for coverage and reimbursement under the Psychology benefit of your plan.
This virtual counselling is unique, adding an extra level of comfort with a robust, flexible matching process that connects you with the counsellor whose credentials and expertise align with your clinical needs. Equally important, it takes into consideration diversity, inclusivity, culture, religion, language and more. (Of course, the final choice of counsellor is yours.)
To begin, simply complete the online assessment and you’ll be able to access virtual appointments with your counsellor within 24 – 48 hours. There’s no need to worry about geography. With these virtual sessions, you’ll have access to quality counsellors across Canada, regardless of your location or theirs – all from the comfort of your home. Virtual sessions enable you and your counsellor to interact ‘live’ – you can see, listen, and talk in real time. And you can rest assured that your virtual sessions are secure and completely confidential.
To get started, register for GreenShield+
GreenShield Digital Pharmacy
GreenShield Pharmacy leverages digital technology to help you manage your health and pharmacy needs from the comfort of home.
Convenience. With GreenShield Pharmacy’s online platform, there’s no need to drive to the pharmacy, there’s no standing in line to drop off your prescription or to pick up your medication. GreenShield Pharmacy delivers your medications right to you – whether you’re at home, work, or the cottage.
Peace of mind. The GreenShield Pharmacy team works with you to set-up auto-refill reminders and can co-ordinate prescription renewals with your doctor so you don’t have to.
Expertise when you need it most. Team members are registered pharmacists and technicians, certified diabetes and respiratory educators, and certified geriatric pharmacists with expertise in medication optimization. They’re ready to answer questions and respond to any concerns you may have. You can reach them by phone or email, or you can schedule a virtual appointment – from the comfort of home.
Value. GreenShield Pharmacy’s low dispensing fees mean that prescription drug benefits can stretch that little bit farther. Plus, delivery is free!GreenShield Pharmacy has extensive reach. GreenShield Pharmacy provides services to residents of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Atlantic Canada, Nunavut and the Territories.GreenShield Pharmacy optimizes convenience, efficiency and value.
To get started, register for GreenShield+ today
Digital pharmacy with a spotlight on Quebec
GreenShield’s affiliate pharmacy provides digital pharmacy services to residents of Quebec. Medications can be ordered online, and you don’t have to worry about refills or prescription extensions. The pharmacists will take care of that for you – they’re your health allies. You can have confidential consultations with a pharmacist who’s just a text or phone call away, plus personalized treatment follow-ups. And you’ll enjoy the convenience and efficiency of free delivery anywhere in Quebec.
*To get started, register for GreenShield+ today.
*The medication and pharmaceutical services are provided exclusively to Quebec residents by pharmacists at Pharmacie Sonia Boutin inc.. The pharmacist owner, Sonia Boutin, is solely responsible for the pharmacy practice.
GreenShield Telemedicine
As a GreenShield customer, you have four free virtual visits per family every year with Canadian-licensed general healthcare practitioners through GreenShield Telemedicine. These virtual visits are available 24/7, 365 days a year. The average wait time is just a few minutes, and you can be in the comfort of home. During your virtual consultation, you’ll receive diagnoses, prescriptions, medical notes and lab requisitions, as necessary.
Many doctors offer virtual visits, but availability depends on their calendar and office hours. Through GreenShield Telemedicine, you’ll have access to healthcare practitioners when you need it, without the wait.
If you decide to use more than four virtual visits during the year, you’ll receive GreenShield preferred pricing.
To get started, register for GreenShield+ today.
Phzio Canada
Phzio Canada provides access to registered physiotherapists who deliver a quality virtual care experience via the Phzio platform. Treatment begins with a live video call on the Phzio platform with a registered physiotherapist who will complete your assessment to determine if a virtual experience is right for you. If you’re a good fit, a customized treatment plan will be created by the physiotherapist who will monitor your progress along the way. Most patients see a 50% reduction in pain in three visits.
As a GreenShield customer, you will receive discounted rates. Better yet, the rates you pay are eligible for coverage under the Physiotherapy benefit of your plan. And best of all, you won’t need to submit a claim – the physiotherapist takes care of it. They submit your claim directly to GreenShield following your virtual visit. You’ll only pay for the amount not reimbursed by your health plan.
Physiotherapy delivered via the Phzio platform may be just right for you.
To get started, register for GreenShield+ today.
Legal Assistance and Lifestage Care
As a GreenShield customer, you have quick, easy access to unlimited free summary telephonic legal advice, offered in partnership with Foundever Assistance Services. It can help guide you through most major types of law including family, criminal, civil litigation, landlord and tenant, residential real estate and wills and estates. The advice lawyers will take all the time necessary to answer your questions.
You can also request that a lawyer draft a simple legal letter on your behalf, like a demand letter or travel consent letter. Review of simple legal documents (six pages or less, single sided) is another service offered to you, free of charge, as a GreenShield customer.
And if you want a referral to a lawyer in your area, Foundever Assistance Services can refer you to a local lawyer who will offer you a discount of 25% on legal fees (as long as the lawyer’s account is paid within 30 days of receipt; the discount does not apply to real estate matters).
If you are a victim of identity theft, Foundever Assistance Services can help with that too. They will assign an Identity Restoration Consultant to your case who will assist you in restoring your identity until the matter is completely resolved.
Call 1-877-837-0106 to speak with a customer service representative.
We understand that caring for aging parents is part of life. Lifestage Care is a valuable resource that is also available from Foundever Assistance Services. It can help you find care for aging parents or ailing children, including links to financial assistance, costs of care, advice from experts and informative articles.
To learn more, visit www.lifestagecare.ca or call 1-877-837-0106.
Pharmacogenetic Testing
We are each unique. That’s positive. And because we are unique, medications don’t always have the same effect on everyone. Knowing your genetic make-up and its influence on the way you process medications can be very helpful to you and your healthcare providers.
If you suffer from moderate to severe major depressive disorder and/or anxiety disorder (generalized or social), and if you’ve tried and are not responding to the medications prescribed, you may be eligible for coverage for pharmacogenetic testing from GenXys.
To begin, we’ll need to confirm that you meet the medical criteria so we ask that you and your physician or pharmacist complete the required pre-authorization forms. When approved, the cost of pharmacogenetic testing from GenXys will be eligible for coverage under the Medical Services benefit of your GreenShield plan.
Next, you visit the GenXys web page to register and set up your own account. GenXys will send a home collection kit to you, with instructions for self-administering the DNA test. (No need to worry – it’s simply a swab of your lower gums.) Then you return the kit and your DNA sample to GenXys.When the test results are ready, your healthcare provider will receive a summary report. Of course, you as the patient, can also login to your account and review the results.
The Pharmacogenetic Test Report will include recommendations that will help you and your healthcare provider to develop a personalized medication treatment plan that is based on your genetics.
While your health plan offers coverage towards GenXys pharmacogenetic testing for the treatment of specific mental health conditions, the Pharmacogenetic Test Report can assist you and your healthcare providers to optimize treatment options for other medical conditions that may arise in the future. After all, your genetic make-up won’t change.
Visit www.genxys.com/content/en-gsc-members/ for more information.When you’re ready to get started, click here for the GreenShield / GenXys special authorization request form. It offers an outline of the process and instructions for submission.
GreenShield Online Services
GreenShield+ is coverage and care, all in one place. On this unique digital platform, you can check your coverage, access healthcare services, search and connect with thousands of healthcare professionals, and seamlessly submit your claims. GreenShield+ is the ultimate in self-service.
Register for GreenShield+ and you can:
- Submit your claims online
- Get confirmation that we’ve received your claims
- Arrange for direct deposit so that your claims reimbursements are deposited directly into your account
- Check your coverage amounts and track your benefit balances
- Check your eligibility and coverage for prescription drugs, health services and medical items
- Find GreenShield-approved registered specialists, dental and vision care providers in your area who will submit claims directly to GreenShield on your behalf
- View and print your GreenShield ID card
- Review your Policy and Schedule of Benefits.
- And more.
- To get started, register at greenshieldplus.ca today!
Our Mobile App
We can keep you connected to your benefits – no matter where you are or what time it is – through your smartphone or tablet. Our free mobile app is designed and available exclusively for GreenShield customers. It will give you 24/7 mobile access to your GreenShield plan. It’s convenient, quick and easy to use.
You’ll get all these online services:
- Submit claims directly from your smartphone or tablet
- Get immediate confirmation that we received your claim
- Sign up for direct deposit
- Check your eligibility and coverage for prescription drugs, health services and medical items
- Find healthcare providers near you who submit claims directly to GreenShield
- Check your coverage amounts and benefit balances
- Use your electronic all-in-one GreenShield ID card.
To get started, register at greenshieldplus.ca today!